Informativa sulle spedizioni
Dear Customer,
Thank you for choosing to shop with us. Below, you will find our shipping policy, which explains the methods and delivery times for our products.
Shipping Methods
We offer various shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days from receipt of the goods.
- Express Shipping: Delivery within 2-3 business days from receipt of the goods.
- International Shipping: Delivery times vary based on the destination (usually 7-14 business days) from receipt of the goods.
Shipping Costs
Shipping costs are calculated based on the weight of the package and the destination. During the checkout process, the applicable shipping costs for your order will be clearly displayed.
Processing Times
Orders are processed and shipped within 1-2 business days from receipt of payment and the goods, if not available in stock. During high-volume periods, such as holidays, processing times may be slightly longer.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This will allow you to monitor your order and understand its status. In case of any customs clearance issues, you will be contacted via email by our customer service team.
International Shipping
For international orders, customs duties, taxes, and other charges may apply and are not included in the total order amount. These costs are the responsibility of the recipient. We recommend contacting your country’s customs office for further information.
Risk of Loss
The risk of loss or damage to items passes to the customer upon delivery. If the package appears damaged upon delivery, please contact our customer service immediately for assistance.
Shipping Address
Please ensure that you provide a correct and complete shipping address. We are not responsible for failed deliveries due to incorrect or incomplete shipping information provided by the customer.
Return Policy
For detailed information about our return policy, please refer to our [Returns and Refunds Policy](link to the return policy).
Contact Us
For any questions regarding our shipping policy, please do not hesitate to contact us:
Metropolis Arredamenti
Customer Service Email: metropolisarredamento@gmail.com
Store Address: Via P. Gori, 16/B
Customer Service Phone Number: 0744.58261
We are committed to responding to your inquiries as quickly as possible and resolving any issues transparently and promptly.
Thank you for choosing to shop with us.
Best Regards,
Metropolis Arredamenti
We are always here to assist you and ensure a pleasant shopping experience.
Thank you for your trust.
Best Regards,
Metropolis Arredamenti